IEG Tech can provide you with a single source of expertise in system management and IT support functions – so you can focus on more important matters – like building your business. By choosing IEG as a managed services provider, you gain a trusted, proven partner in managed services. It’s like having your own IT department, without the additional cost.
Cisco Partner Shared Support
Your experts on call
At mcr, we understand that your IT infrastructure is the lifeline that connects your business to your customers and suppliers. This makes it more important than ever to have proactive support for your network infrastructure. With Cisco Partner Shared Support, brought to you by mcr, you’re more than just a number. You have a single point of contact assigned for the life of your contract who knows you and your business.
- 24/7 support
- T3 esclation to Cisco TAC
- Advanced hardware replacement
- Security and product alterts
Monitoring as a Service
Non intrusive monitoring with high uptime
Win back control; make smart business decisions based upon fact; track and monitor your infrastructure wherever it may be – Public Cloud, Private Cloud, Virtual, Physical, Data Centre or Mobile, it doesn’t matter; Enable your business to consume IT as, where and how they need whilst improving service levels.
- Event management
- Dependency mapping
- Alerting and reporting
- Automatic device discovery
Security Resource Team
Effective management with high uptime
The Security Resource Team (SRT) is a unique security service, utilising a group of security engineers specialising in risk mitigation and threat prevention. The service leverages our experience in both delivering managed services, and our expertise in network security, allowing us to provide an agile and vigilant security process for enterprises
- Security Policy Provisioning across leading security vendors
- Change verification and tracking
- Policy optimisation
- Proactive monitoring and risk analysis
Managed Security Services
Safeguard your IT
Identify and protect the information assets within your organisation with our IT Managed Security Services. We specialise in safeguarding your environment from a range of network security threats to support your business operations.
- access authentication solutions
- email and web content filtering solutions
- 24/7 IT security monitoring
- security assessment, review, auditing, and management
- perimeter and end-point security management
Managed Network Services
Optimise speed and reliability
Data communication networks are the glue that binds everything together in an effective organisation. Ensuring your communication channels are operating at optimum levels, mcr provides an approach to data service management to achieve your business outcomes.
- 24/7 remote monitoring
- trend utilisation and capacity analysis
- full performance reporting
- reduce your IT spend
- access to highly certified and skilled network consultants
Managed Cloud Services
Flexible and scalable
The mcr Managed Cloud provides an on-demand IT infrastructure that includes servers, storage, backups, operating applications – all managed by one supplier and delivered via the internet. Future proof your infrastructure by moving to the cloud.
- hosting (IAAS)
- specialised application support
- Office 365 licensing and support
- remote support
- private link
Managed Desktop Services
Optimise your IT environment
Through our Managed Desktop Services, we can help you maintain a stable operating environment by looking at your IT infrastructure as a whole and managing it throughout its lifecycle.
- reduce your IT spend
- improve your network security levels
- increase your staff productivity
- access to leading edge technology
- remote and onsite support
Experts on call
Our IT Service Desk provides traditional help desk functions and is also the key component in the effective management and resolution of all registered alarms and faults. Staffed by friendly industry experts who can provide real time solutions, mcr’s Service Desk gives you peace of mind.
- 24/7 technical support
- customer service specialists
- pro-active monitoring and alerting thorough follow up and communication
“We have been extremely impressed with the quality of the service provided by mcr, their staff are always responsive and professional in dealing with our internal clients and we have received very positive feedback from the network.”
Chalana – CIO, Falcon Financial Group
IEG Tech has successfully streamlined and managed information technology for a wide range of Australian businesses. We source and manage technology solutions that boost performance and solve problems while saving you time and money. With IEG, you receive reliability, simplicity, convenience and trust to build long-term partnerships with our clients to ensure their businesses run smoothly every single day.